slow internet speeds

I thought I would try here since the actual Xfinity customer support is absolutely abysmal and forget ever trying to connect to an actual live person. I have the 2 gig package and everything has been running fine as far speeds for the last two months until the last two days. Since then, I've been averaging 90mbps. After numerous tries with the assistant and a text round confirming the signal input is fine, they seem to dumbfounded and all they offer is to upgrade your modem. It's obviously a signal problem on the Xfinity end for which they seem to not want to do anything about. Right now I honestly feel like I'm being ripped off.

Responses

XfinityJorge

Official Employee

•

2.2K Messages

10 hours ago

user_z5gt4c Hey there! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. We are here happy to work with you to improve the connection at your home as well as anything else. To get started can you send us a DM with your full name and address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Your Home Network

user_z5gt4c

slow internet speeds

XfinityJorge

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