Visitor
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1 Message
Slow Neighborhood Network - Congested Node
My neighbors and I are having severe congestion issues in the evenings, where latency often peaks at over 200ms, while download speeds drop to less than 60% of advertised bandwidth. My upload speeds generally stay higher for me because I'm one of the few with a DOCSIS 3.1 modem that is mid-split OFDMA capable. It's clearly a congestion issue since the neighborhood is experiencing the same thing around the same time in the evenings. For the rest of the day most people are away from home so I see bandwidth recover. I've double checked my own modem, connection, wiring, and there is no way it's the culprit.
Wanted to start this thread to continue documenting the overwhelmed node in this area of Baltimore (21215).
I highly doubt Xfinity will do anything about node congestion in this under-served community, so I'm thankful that FIOS is finally coming to the city.
XfinityKam
Official Employee
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153 Messages
8 hours ago
@sixdown Hello, Thank you for being the voice in your community by reaching out to us here and advocating for your neighborhood. I want to tell you this, All areas we service are equally important to us. I would like to review this further to identify/confirm your suspicions of a node concern.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
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