Contributor
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97 Messages
Slow / no internet in 94544
All of a sudden upload and download speeds are very poor in Hayward, CA 94544 and its affecting TV since they are wireless boxes. Any word on when this will be looked into or fixed?
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XfinityJon
Official Employee
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1K Messages
28 days ago
Good afternoon sailorbear510 we can certainly take a look into this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
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Type your message in the text area near the bottom of the window and press Enter to send it.
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