Visitor
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1 Message
Slow upload speed for gigabit x2 service capped to 40Mb
After upgrading to x2 service and getting Netgear CM3000 modem internet speed increased from ~900 MB (Motorola MB8611) to 1,4GB download.
Upload speed is still capped at 40MB although package states that it should be 200MB.
Tried all standard processes ( rebooting, disconnecting cables etc. .
Please advise how to resolve and get faster than 40Mb upload speed with Gigabit x2 service.
Thank You
XfinityMarcus
Official Employee
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1.6K Messages
17 days ago
zlatkod thank you for using the Xfinity Community Forums page to reach out today. I understand that you are coming across some concerns with your upload speeds and I would be happy to assist in addressing this. Please send me a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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EG
Expert
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111.6K Messages
17 days ago
@zlatkod @XfinityMarcus
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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