Visitor
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1 Message
Slow Upload speed
I have an Xfinity Wifi Gateway. After switching from a 500Mbps internet plan to the 2000Mbps internet plan, my upload speed dropped to 1.5 Mbps. I am using the Xfinity Wifi Gateway in "bridge mode" and it is connected to a TP-Link AX1800 Router. The slow upload is only applicable to my hard wired ethernet connection. My wi-fi connections are fine.
I did not have this issue prior to changing my plan from 500Mbps to 2000Mbps. I have changed out the modem and the router hardware AND still have the same issue.
I have researched the heck out of this and determined that most likely problem is I do not have the correct "boot file". How can I get Xfinity support to Update my Boot File?
XfinityArmand
Official Employee
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2.4K Messages
1 month ago
Thank you so much for taking the time to reach out to Xfinity Support @JStandart! WE are so glad to hear from you and want to assist in any way that we can in order to address your service concerns. No worries! You have reached out to the best team to get things squared away. So that we can get started, please feel free to shoot me a private message with your details. That way we can get a good look at what is going on and work to get this ironed out.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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