2 Messages
Slow upload speeds
About 2 months ago I updated my modem to take advantage of xfinity's new upload speed I had an issue with it wasn't provisioning the new speed plan I chatted with a rep who took care of the issue on the back end but today I noticed my network was running kind of slow and I'm getting about 1900 Mbps and 40 Mbps.
BruceW
Gold Problem Solver
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26.4K Messages
6 days ago
What speed are you subscribed to, and what is the model number of your modem or gateway? Do you meet all the requirements in https://forums.xfinity.com/conversations/customer-service/upload-speeds/677b01a7121aae71d76926bf?commentId=677b05b23423b47b4071a8d0&replyId=677bd66e7699a97c89069e62 to get the faster upload speeds of Next Gen/Enhanced Speed service?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinitySeth
Official Employee
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89 Messages
4 days ago
Hi there Bmp740! As someone who's constantly uploading files online, I know the reliability of your upload speed can be just as important as your download speed, and I appreciate you taking the time to share your concerns in our community 👍
Is the device you tested your connections from connected to the modem hard-wired or wirelessly? If this wasn't the case the first time, please try running a speed test from a hardwired device directly at https://speedtest.xfinity.com/. That will give you the most accurate readings and we'll be able to better evaluate any areas of concern from there.
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