I totally get it DBPbear if I couldn’t connect my laptop, I’d be reaching out too. That kind of disruption can be really frustrating, especially when you need to get things done. The good news is, we’re here to help!
Let’s walk through a few simple steps together to try and get you reconnected.
First, make sure WiFi is turned on for your device and that it’s not in airplane mode. Then, check your device’s WiFi settings to confirm it’s connected to your personal in-home network, not a public hotspot like “xfinitywifi.” If everything looks good but you’re still having trouble, try restarting your modem or gateway—a quick reboot can often resolve connection issues. By the way, have you tried using the Xfinity app to troubleshoot?
XfinityThomasA
Official Employee
•
2.5K Messages
28 days ago
I totally get it DBPbear if I couldn’t connect my laptop, I’d be reaching out too. That kind of disruption can be really frustrating, especially when you need to get things done. The good news is, we’re here to help!
Let’s walk through a few simple steps together to try and get you reconnected.
First, make sure WiFi is turned on for your device and that it’s not in airplane mode.
Then, check your device’s WiFi settings to confirm it’s connected to your personal in-home network, not a public hotspot like “xfinitywifi.”
If everything looks good but you’re still having trouble, try restarting your modem or gateway—a quick reboot can often resolve connection issues.
By the way, have you tried using the Xfinity app to troubleshoot?
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