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SylviaBoom
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Friday, October 18th, 2024 5:15 AM

Some specific devices can't connect to wifi

My Nintendo Switch, Amazon smart plug, and Kindle frequently fail to connect to Wi-Fi intermittently, although they used to work fine. I suspect it might be due to the frequency band, but I’m already using WPA2 and split band doesn't work. The inability to connect these devices is ruining my experience.

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1 month ago

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SylviaBoom

3 Messages

1 month ago

Now I tried to restart the XB3 gateway to restore it to factory settings, but after a few hours the problem reappeared. This time my iPhone and computer also often cannot find the wifi. I tried restarting, changing the name and password, split band through the xfinity app and 10.0.0.1, but the changes did not reflect on the wifi connection, I believe there is a big problem

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XfinityJosephA

Official Employee

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1.4K Messages

SylviaBoom please send us a DM so we can take a closer look at your connection. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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EG

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107.1K Messages

1 month ago

@SylviaBoom @XfinityJosephA 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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