1 Message
Splitting bands
After selecting Wi-Fi details, edit Wi-Fi info, and split bands, I can never save the setting. I need the 2.4 ghz To connect my smart LED lights to.
Does anyone have any suggestions? Do I need to disconnect any devices using the combined band for the change to save?
XfinityArmand
Official Employee
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1.9K Messages
4 months ago
Thank you so much for taking the time to reach out to Xfinity Support @user-BF! We are so glad to hear from you and want to help in any way that we can to ensure that you are having the best experience with your service. No worries! You have reached out to the right team to get things squared away. So that we can get started, please feel free to shoot us a private message with your details and we will get right to work on things for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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107.1K Messages
4 months ago
@XfinityArmand Why does this have to go private at this point ? That defeats the purpose of a public help forum such as this is..... Why not ask some general self troubleshooting things first which is in keeping with the intent of what these public help forums were designed for so that all readers here may benefit.
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user_gklzam
1 Message
4 months ago
I am having the same problem! I've been able to switch bands in the past, but this time I cannot save the setting. I've tried for hours to get to a live agent, but I keep getting sent to an automated agent or disconnect by Xfinity.
Does anyone have a suggestion???
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G0T
1 Message
3 months ago
I am facing the same issue and have been at it for weeks. This is absolutely ridicouls!!
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user_0ozyym
3 Messages
3 months ago
Same here. I also don't understand. Will both be active and your device just connects to the correct one? I Don't want to down grade on my other devices.
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