SSH

I am unable to SSH to my church's server (also an xfinity) account. I have been using this connection for the past 10 years without issue.

I also cannot see the Nextcloud page running on my Linux server at the church, and thus I cannot complete backups.

I can connect SSH to computers NOT on the xfinity system, and see pages on those machines.

This is not helpful, and talking with the miserable customer support was time I will never get back.

Fr. Don [Edited: "Personal Information"]

Responses

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XfinityKei

Official Employee

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2K Messages

6 months ago

@user_vgabnx I'm sorry to hear you're having an issue with your connection. Have you performed any troubleshooting steps such as resetting your Gateways, routers and connection devices?

0

U

user_vgabnx

2 Messages

2 months ago

Follow-up...

Xfinity is worthless. No one contacted me, and having a business account made no difference.

Almost impossible to speak to someone who can be fully understood on the phone.

The technicians are generally quite good, but the customer service has hit bottom and continues to ask for a shovel.

1

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XfinityAmira

Official Employee

•

4.5K Messages

Hi user_vgabnx! Thanks for taking the time to reach back out to us with this update, and I am sorry to hear you have not received the proper support. My team is here to help! To confirm, are you still experiencing issues with being unable to SSH to your church's server?

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2 months ago

0

Your Home Network

user_vgabnx

SSH

XfinityKei

user_vgabnx

XfinityAmira

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