SSID not appearing

internet went down, when it came back on my ssid account does not appear. I can get internet on the infinitywifi but mine will not show. It also will not let my playstaion 5 connect. I have restarted my router, my computer, did the "forget this network", nothing is working so far.

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XfinityJohnG

Official Employee

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2.2K Messages

2 hours ago

Thank you for reaching out to our team here. If you are still having that issue with your service we will be happy to look further into that from here for you.

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user_lugakc

Visitor

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2 Messages

yes still having issue.

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2 hours ago

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XfinityJohnG

Official Employee

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2.2K Messages

Okay, that is definitely an issue we can look into. Can you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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2 hours ago

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Your Home Network

user_lugakc

SSID not appearing

XfinityJohnG

user_lugakc

XfinityJohnG

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