1 Message
Storm Ready WiFi Support
I received my storm-ready unit right before a huge storm in Houston that disrupted internet service and blew out our Gateway. The Storm Ready kept us online in a limited way, so I do appreciate its potential. However, even after getting a new Gateway, the Xfinity app says that while I don’t have access to my primary internet, ie the Gateway, Storm Ready is keeping me online.
That can’t be true, because I unplugged the Storm Ready because the Gateway is much faster.
I agree with the numerous forum threads that suggest that Comcast released this product before it got the bugs out of the tech. Or, perhaps the app has a glitch that is indicating that the Gateway isn’t online (even when it is) when the Storm Ready is plugged in.
Help!
XfinitySara
Official Employee
•
1.3K Messages
6 months ago
Hello, @user_74pswg! Thank you for leaving a comment with your shared concerns on this user's post. We've converted your reply to its own post in order for us to properly address any issues you're still having with the equipment and/or service. To confirm, since leaving that comment a couple of days ago, have you been able to connect to your in-home network on any devices?
0
0
user_8jldkz
2 Messages
4 months ago
I have this problem too. My app says storm ready wifi is keeping me connected. But my router is working for wired devices and the Xfinity assistant says my connection is fine.
2
0
user_dl3a8v
1 Message
1 month ago
So i had an issue where my power blinked and the Storm Ready took over. My main gateway was fine but the "storm ready" kept "taking over". Took forever to get a human on the phone and they tried to cancel the requested technician appointment twice as they saw everything is "all good".... it wasn't. On a hunch I unplugged the Storm Ready device and my main gateway took over any my service came back up. I'm going to remove it and return it. It did the exact opposite of what its for. I rely on internet for cell service as well and this was completely frustrating and Xfinity AI chat is useless. I called and the automated service hung up as it refused to help for 12 minutes while my gateway rebooted for the 20th time. What can you do better? 1. Have a human answer the chats... and the phone. 2. Don't hang up on a customer. 3. Your plans are too expensive.
1
0
user_8jldkz
2 Messages
1 month ago
Storm ready Wi-Fi is not worth the hassle or the money (and even if you want to return it after 30 days you are stuck). The most recent support call with Xfinity resulted in the tech telling me I need a service call at MY COST because I was getting only 80% of my 1GIG speed so that *might* be why the storm ready unit was taking over. This means their “algorithm” says storm ready wifi kicks in at 80%?? 5G will
never be better than 800mbps. You are an ISP, DO BETTER.
O yeah and after attempting to replace my Xfinity rented gateway (modem and router combo) I can’t even get the storm ready device I am now FORCED to pay for, connected. (Seems like I was supposed to disconnect it from the account before I removed the old gateway but the guy in the store didn’t tell me that). I have not reconnected to support since I don’t have the hour it takes to get through the steps we have already done on the last 4 service calls. Another case of good concept terrible execution
1
0