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Storm-Ready Split Band WiFi?
My XB8 gateway is set up for split bands - 2.4, 5, & 6E. I have some older devices that do not work when the bands are combined under the same SSID.
When I try to activate my recently purchased Storm-Ready device, it changes my gateway settings and combines the 3 bands into one. My older devices drop off line and will no longer connect to the gateway. Then, to add insult to injury, the Storm-Ready device fails to activate and I get a very generic error message that tells me nothing other than activation failed.
I've been going around and around with this and end up having to change my gateway settings back each time. So... 1) can the Storm-Ready provide multiple SSIDs like the gateway or is it strictly a mesh style network? 2) How do I complete the setup on this thing? I've tried resetting it (and the battery backup) - no luck. I've followed all of the troubleshooting steps in your FAQ (between 5' and 30' away from gateway; battery backup, router, and phone all within inches of each other, no xFi pods, etc.) - no luck.
XfinityRay
Official Employee
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2.2K Messages
9 months ago
Hi there, @user_ry1ulo! Thanks for reaching out about the Storm Ready WiFi and needing all the bands to be the same network name and password. I use some Smart devices that can only be connected to the 2.4 network but have to have my bands the same for my xFi Pods. This took me a little bit of time to connect the devices but since I took these steps, I have had no problems and all my bands are on the same name. You would want to set all of them to the same name before taking the steps below.
1. From a computer or device connected to the Gateway, open an internet browser and access the Admin Tool at http://10.0.0.1.
2. Once logged in, select Connection and then Wi-Fi.
3. Select EDIT at the end of the row for the 5 GHz Frequency Band.
4. Select Disable, then select SAVE SETTINGS.
5. Repeat steps 2 and 3 for the 6E Network.
6. Complete set up of the device(s) using the device’s app.
7. Go back into the Admin Tool and re-enable the 5 GHz and 6E bands.
Do you want to try these steps or do you prefer to remove the Storm Ready WiFi device?
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kam518
Contributor
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23 Messages
5 months ago
My Arlo video doorbell wants to connect to my Storm Ready WiFi instead of my main gateway. My XB8 Modem and Video Doorbell are downstairs and my Storm Ready WiFi is upstairs. How do I get the Doorbell to connect to my gateway instead?
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EG
Expert
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107.1K Messages
4 months ago
@user_1i2f1t
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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