Visitor
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1 Message
Streaming to my TV stopped
Streaming to my tv stopped. signed in again . return message stated that sign in was correct but i was not a customer. I am a customer have been for years. account #[Edited: "Personal Information"]
Visitor
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1 Message
Streaming to my tv stopped. signed in again . return message stated that sign in was correct but i was not a customer. I am a customer have been for years. account #[Edited: "Personal Information"]
EG
Expert
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114K Messages
9 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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646 Messages
9 days ago
Hi there @user_uwc1fk I hope your day has been going well! This can be a very confusing and frustrating situation, and I'm very sorry you're experiencing it. For a longtime customer to be told you're "not a customer" is certainly an upsetting and illogical message. Let's get this straightened out for you right away. This issue can happen for a couple of reasons, but it's often a simple account or login profile error that can be quickly resolved.
To confirm, are you signing in with your primary Xfinity ID?
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