Visitor
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1 Message
Stuck in apartment gateway activation loop – need help
Hi, I'm in an apartment with a preinstalled Xfinity gateway. Got a verification call yesterday but missed it. Now Wi-Fi connects but no internet—redirects to idm.xfinity.com. Text code failed with "Sorry, That Didn’t Go As Planned." Tried calling (bots), callbacks (unavailable at 2 AM). Please help activate!
EG
Expert
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114.7K Messages
19 days ago
I'm not sure if this method works anymore (YMMV). Try calling 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. Good luck ! Please let me know.
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XfinityBenjaminM
Official Employee
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2.6K Messages
17 days ago
Hi there! We've responded to your DM offering additional assistance. In the future, please wait to be invited to send a Direct Message before sending one. We mention this due to our Forums Guidelines, and it is a violation to send an Unsolicited Direct Message to an Official Xfinity Employee.
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EG
Expert
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114.7K Messages
17 days ago
@user_iv18ej
Did you have a chance to try that method ?
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