Visitor
•
5 Messages
Sudden Data Usage Spike at Oct
Hello,
My average data usage for every month is around 200GB to 300GB. However, I got warning message for my October data usage after 3 days of October 1st. The data usage shows around 1TB today which is completely not make sense. I did not change any settings or I did not have any guest at Oct. Could you check what happen on my internet ?
XfinityDuron
Official Employee
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300 Messages
15 days ago
Hello @user_nomc03 I understand how this can be confusing, and I will be happy to help you with your issue. To begin, do you mind sending me the name and address of the account in question in a direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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chchcheddar
Regular Visitor
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6 Messages
8 days ago
Seems like this is either an error on Xfinity's metering or an intentional way for them to push people to buy their "Unlimited" plan. They are currently doing the same thing to me and these forums seem to be full of others experiencing the same thing.
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user_4qe77e
Visitor
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2 Messages
4 days ago
I have the same EXACT SITUATION happening to me in this month of October 2025. I was on the phone with 5 different representatives trying to troubleshoot this issue today but got nowhere. I was able to get my per day usage data, and it is apparent that our alleged usage spiked starting Oct 1st, 2025 without me and my family doing anything different compared to the previous months in terms of increase in usage or number of devices. I was transferred back and forth between the Tech Service to Disconnection to Tech Service to CSA then back the Tech departments, but NO ONE could help us figure out the cause! I was only able to get the per-day usage data from speaking to the various departments, which still did not confirm with any consumption that I suspect might have driven up the usage. The only thing consistent was that our usage spiked started right on October 1st, 2025 and EVERY REPRESENTATIVE we spoke to immediately upsell us to switch to the Unlimited Data Plan! Now I'm searching online to see that many of us are/have been victims of this Xfinitly Data Usage Spike case. Sounds like a COMMERCIAL LITIGATION for UNFAIR BUSINESS PRACTICE if you ask me!
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