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SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing and DS profile assignment change. Subsequent slow page loading and or timeouts. Modem is MB8702.

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EG

Expert

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115.7K Messages

20 days ago

First. Please try starting here if you wish;

https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

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XfinityBradM

Official Employee

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1.1K Messages

18 days ago

@user_wla285 I see one of our awesome forum experts dropped a golden nugget of a tip on this post! That's a great post to review if you're having connection issues. If you're still having connection issues let us know the troubleshooting steps you've taken so we can jump in and assist!

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user_wla285

Visitor

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2 Messages

Replaced the Moto MG-8702 with Arris G36. All good now - thanks! Webex would refuse to connect audio via pc via BT, USB or phono jack but Teams worked ok. All while any speed test would consistently run 800+. Strange and counterintuitive!

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18 days ago

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XfinityJon

Official Employee

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1K Messages

Glad to hear all is good now. If you need assistance in the future we are always happy to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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18 days ago

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Your Home Network

user_wla285

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