To follow up I’m at a loss, we have done resets and have the highest speed Xfinity offers to a house. We have been with Xfinity/Comcast for 20 years and this issue just started this year. It’s very frustrating and not sure where to turn to now. I believe a tech needs to come check/test the street line/connection as I believe that’s where the problem lies. We got a new gateway modem about a month ago from Xfinity hoping that would fix the problem but it has not. The gateway we got was a series 7 if that means anything.
Hello user_3f7914, thank you for taking the time to post. We appreciate you and I am here to help. The details are also very appreciated, as we can move on to deeper troubleshooting. Before we do that, may I ask if anything has happened recently in your area? Like a power failure, or were we doing work in your neighborhood? How recently did the issues start?
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user_3f7914
Visitor
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4 Messages
7 days ago
To follow up I’m at a loss, we have done resets and have the highest speed Xfinity offers to a house. We have been with Xfinity/Comcast for 20 years and this issue just started this year. It’s very frustrating and not sure where to turn to now. I believe a tech needs to come check/test the street line/connection as I believe that’s where the problem lies. We got a new gateway modem about a month ago from Xfinity hoping that would fix the problem but it has not. The gateway we got was a series 7 if that means anything.
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EG
Expert
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121.6K Messages
6 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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EG
Expert
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121.6K Messages
4 days ago
@user_3f7914
Have you had a chance to see if any of those troubleshooting tips apply ?
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