Visitor
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1 Message
Supposed to have 300 up but capped at 40 :(
Upgraded and have a modem on the list of compatible devices (cm1000
v2), but my upload speeds remain capped. i need help lol
Visitor
•
1 Message
Upgraded and have a modem on the list of compatible devices (cm1000
v2), but my upload speeds remain capped. i need help lol
plumld
Contributor
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271 Messages
29 days ago
The Netgear CM1000 V2 does not support the Enhanced (mid-split) speed upgrade. The best you can do is 40. See:
https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2023.11.22%20Full%20List%20of%20Compatible%20Devices.pdf.
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EG
Expert
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111.6K Messages
29 days ago
@user_fxdp3h
There's a newer chart for Next Gen devices than that;
(edited)
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XfinityEricB
Official Employee
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2.4K Messages
27 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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111.6K Messages
27 days ago
@XfinityEricB
The reason is obvious......
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