Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_k7f8e0
1st Topic
1st Like

2 Messages

Tuesday, October 8th, 2024 7:48 PM

Teams Calls

We're experiencing ongoing issues with our internet connection during Microsoft Teams calls. We've followed the troubleshooting steps multiple times, including restarting the modem, gateway, and laptop, and reinstalling Microsoft Teams. I'm not using a VPN, and the problem doesn't occur when I'm on another provider's network while out of town. We're extremely frustrated with this issue and every call we've made for assistance so far.  We haven't been able to escalate to any advance technical team at Xfinity. 

Question

 • 

Updated 

2 days ago

115

4

Was this helpful?

XfinityRaf

Official Employee

 • 

591 Messages

1 month ago

Good afternoon @user_k7f8e0. Are you having issues with any other apps or devices? 

0

0

user_jpmjnc

1 Message

1 month ago

I also am experiencing the same issue and it only happens when I am connected to my Xfinity wifi connection.  I have an ATT mobile modem and when I switch my laptop/PC to this internet I never have any issues with Microsoft Teams. @xfinityraf Is anyone from Xfinity looking into this issue?  

1

0

XfinityOrlandoM

Official Employee

 • 

1.4K Messages

@user_jpmjnc

 

 Thanks for reaching out to use, do you experience connection issues while doing other in home activities like streaming or gaming when you're not on MS Teams? May I also ask if your Teams is up to date? Have you tried clearing the cache’s and restarting your laptops and modem?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_j6df1t

10 Messages

29 days ago

I am having exact same issues, and have gone through multiple service visits and modems.  So far, they keep telling me it is all fine.

0

user_juybsp

1 Message

23 days ago

Seems to be happening to me too... I'll be on the call and suddenly get the message "hold on, we're trying to to reconnect you" it only lasts a few seconds but enough to miss people speaking. I have run all the tests and everything is coming back as fine.  Additionally when watching shows or movies on Netflix or Prime, the sound will cut out and I get like a screen flicker every 45 seconds or so. 

(edited)

3

XfinityAldrik

Official Employee

 • 

1.7K Messages

Thank you for reaching out to us @user_juybsp! Is the device being used for Teams calls using a wireless connection or a hardwired connection with an ethernet cable directly connected to the modem? Does this device use a VPN?

 

Are you noticing multiple devices are having issues watching shows or are there specific devices having that issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

21 days ago

0

user_h4j8wc

1 Message

I am facing the same issue where during the call i will get this message from teams that "hold on, we're trying to to reconnect you" .

I had AT&T  before and never had this issue (10 years). Changed to Xfinity 2 weeks ago and this issue keeps popping.

It becomes embarrassing requesting people to repeat again what they said  in a meeting.

Like

Reply

4 days ago

0

XfinityJoe

Official Employee

 • 

548 Messages

@user_h4j8wc We would like to help. Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

forum icon

New to the Community?

Start Here