Tech Didn’t Show Up, Mixed Messages From Agents

I had an appointment for 10/24 for a tech to come bury and lay the internet cable at my house. We were told that three days ago the utility lines were marked, but there was no paint in our yard. One customer service agent told me that paint might not have been necessary, and that the cable would be buried between 8 am and 8 pm.

At 7:30 pm, after not hearing from the tech, I called customer service. That agent told me it was an “all day” appointment, which meant 6 am to 11:30 pm. The agent then forwarded me to the service supervisor, who recalled the same information and told me there was a specific tech dispatched in the area and he would perform the work by 11:30 pm.

I called again at 11 pm, and was told by a third agent that the tech would still be arriving by midnight.

After midnight passed, I talked to a live agent in a chat, who told me the appointment was cancelled due to “technical issues” and that service would be rescheduled, and that I would be added to a priority list to possibly have service performed faster. The closest appointment is on the 28th, which is absurd since we moved in and need internet service ASAP due to working from home.

We need this rectified immediately. Just unreal that an 18 hour service window was missed.