New Poster
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4 Messages
tech support
I have the XB8 Gateway. I need to address the 2.4 MHz band for an older Wi-Fi camera. Band steering tries to use 5.0 and the camera connection fails. I am also using a gen1 Pod. It interferes with the Wi-Fi connection to my HP printer, locking it into 2.4 mode, and causing the printer to freeze, which is looking for 5.0 connection. I have solved the printer issue by relocating the Pod to another room further away, fooling band steering into thinking it can use 5.0 for the printer.
I have been told that in order to access the menu which allows separating the 2.4 from 5.0, I must first disable the Pod. From what you are saying, my router is the wrong model to access this at all.
Can you help? (Most Xfinity tech support folks are not trained to handle this level of support.)
XfinityJon
Official Employee
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329 Messages
14 days ago
Good afternoon kracken. With the XB8, you would typically have the ability to split the bands through the Xfinity App or the Admin settings. However, with an XFi Boost pod activated it does disable the ability to do so.
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