Visitor

 • 

2 Messages

Thursday, July 9th, 2026 6:51 AM

The internet box

I can not get my internet box to connect to my devices what do I need to do 

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Selected Oldest First

Visitor

 • 

2 Messages

2 days ago

Because I have test the modem and my devices and the modem comes on blinking then turns green then shuts off completely 

Expert

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119.2K Messages

2 days ago

First. Check their site for official info on any possible local outages here;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

Official Employee

 • 

3.5K Messages

7 hours ago

@user_w5zco1 

Thank you for reaching out. We apologize for any inconvenience and hope the information provided by @user_w5zco1 helped restore your connection or schedule a technician to resolve the issue.

 

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