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Visitor
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2 Messages
Thursday, July 9th, 2026 6:51 AM
I can not get my internet box to connect to my devices what do I need to do
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2 days ago
Because I have test the modem and my devices and the modem comes on blinking then turns green then shuts off completely
Expert
119.2K Messages
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Official Employee
3.5K Messages
7 hours ago
@user_w5zco1
Thank you for reaching out. We apologize for any inconvenience and hope the information provided by @user_w5zco1 helped restore your connection or schedule a technician to resolve the issue.
user_w5zco1
Visitor
•
2 Messages
2 days ago
Because I have test the modem and my devices and the modem comes on blinking then turns green then shuts off completely
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EG
Expert
•
119.2K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
0
0
XfinityOrlandoM
Official Employee
•
3.5K Messages
7 hours ago
@user_w5zco1
Thank you for reaching out. We apologize for any inconvenience and hope the information provided by @user_w5zco1 helped restore your connection or schedule a technician to resolve the issue.
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