user_sqco03 I’m sorry to hear the issue is still happening. Have you had a chance to take the XB10 out of bridge mode to see if that makes any difference with the connection?
O/k we've seen some posts here recently indicating that they have now blocked the end user from accessing the modem component's RF signal error log entries in the XB10 gateway devices. Sorry. A BIG mistake in my opinion......
The signal stat values were ok at that snapshot in time. Are there any more downstream channels being shown?
Sharing some additional UniFi logs showing how frequently the WAN connection is dropping.
The logs contain 15 explicit "Internet Down" events, along with dozens of "Multiple Internet Disconnections" warnings.
The disconnections appear in clusters, sometimes just minutes apart, particularly around 2–3 AM, 6:30–6:45 AM, and 12:40–1 PM.
Similar behavior was also recorded on October 31.
The connection repeatedly drops and recovers, but I still haven't isolated whether the issue is with Comcast, the XB10 in bridge mode, or the UXG-Fiber.
XfinityDilary
Official Employee
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4K Messages
5 days ago
user_sqco03 I’m sorry to hear the issue is still happening. Have you had a chance to take the XB10 out of bridge mode to see if that makes any difference with the connection?
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EG
Expert
•
123.1K Messages
5 days ago
@user_sqco03
I'm reposting this from your other thread. Give it a shot;
https://forums.xfinity.com/conversations/your-home-network/frequent-comcast-xfinity-internet-disconnections-xb10-gateway-in-bridge-mode/6ae56a63ee6d4fc48c6a8ec3?commentId=6ae62f8dae64e510d559378d
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EG
Expert
•
123.1K Messages
5 days ago
@user_sqco03
O/k we've seen some posts here recently indicating that they have now blocked the end user from accessing the modem component's RF signal error log entries in the XB10 gateway devices. Sorry. A BIG mistake in my opinion......
The signal stat values were ok at that snapshot in time. Are there any more downstream channels being shown?
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0
user_sqco03
Visitor
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7 Messages
4 days ago
this can't be just something wrong with my set up
Additional update:
Sharing some additional UniFi logs showing how frequently the WAN connection is dropping.
The logs contain 15 explicit "Internet Down" events, along with dozens of "Multiple Internet Disconnections" warnings.
The disconnections appear in clusters, sometimes just minutes apart, particularly around 2–3 AM, 6:30–6:45 AM, and 12:40–1 PM.
Similar behavior was also recorded on October 31.
The connection repeatedly drops and recovers, but I still haven't isolated whether the issue is with Comcast, the XB10 in bridge mode, or the UXG-Fiber.
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