Visitor
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2 Messages
"The requested URL was rejected. Please consult with your administrator."
I installed a new Xfinity gateway, and now I cannot access Sling from my laptop, phone, or AppleTV. I do not have this issue when switching back to the old modem.
On the laptop browser, I get the following error:
The requested URL was rejected. Please consult with your administrator.
Your support ID is 36a9c1fa-703e-4997-b1d6-08d75b9af849
Error 403 - Forbidden
F5 site: b-sv10-sjc
EG
Expert
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115.7K Messages
29 days ago
See if anything here applies. Good luck !
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XfinityAbby
Official Employee
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580 Messages
27 days ago
Hello @user_4l5iwd, Thank you for reaching out on our Community Forum. It looks like Sling is being blocked for some reason. I would like to dig into this further for you.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
•
115.7K Messages
27 days ago
@user_4l5iwd
Have you had a chance to see if anything at that link applies ?
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