Visitor
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1 Message
This is entirely unacceptable
I have never been more outraged with the services I've received from a company. I repeatedly tried using the useless chatbot to get help and it was no help whatsoever and refused to connect me with a human being DESPITE saying that it would connect me with a human being after I wasted my time to go through every step and it could not solve my issue. It should not be this difficult to receive the services I am paying for. Receiving a functioning service is the bare minimum that a person should expect from a company that is taking their money.
I upgraded my connection and immediately (within minutes) started having my internet drop off constantly. I restarted my modem. I restarted my router. I restarted my computer. I am monitoring the network activity. The issue started immediately after a change in my Xfinity service, and this needs to be rectified. Due to the timing of the initiation of the issue, there are no other possible causes of the problem.
XfinityJon
Official Employee
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1K Messages
1 month ago
Good afternoon user_aki52m. I can certainly understand your frustration. Rest assured, you have reached the right team, and I will be happy to assist you. I will need some additional information to better understand your concerns.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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EG
Expert
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115.7K Messages
1 month ago
@user_aki52m @XfinityJon
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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