Throttling for many months

Before 4:30pm

[Image removal: "Personal information"]

After 4:30pm

[Image removal: "Personal information"]

Comcast what say you? You're billing be for full service delivering less than 25%

Responses

Oldest First

Selected Oldest First

XfinityThomasA

Official Employee

•

3.4K Messages

1 day ago

It's important to us that you're able to get the most out of your Xfinity intenret, user_0e3958. Could you share a bit more about what you’re experiencing right now, along with any troubleshooting steps you’ve already tried? That will help me better understand the situation and get you the right help as quickly as possible.

4

0

U

user_0e3958

Visitor

•

5 Messages

sure, tech came by 4/18 swapped modem. 2000 speed...Great until 5:02pm. then back to 330mbs.

All connectors tight, tech update firmware etc.

I have 30 years in the telco business and Ill bet 20 bucks the comcast backhaul is out of bandwidth at the fiber transport gear during peak hours causing priority class and Class of service throttling. We can't put 10 pounds into a 5 pound bag.

Thank you Jeff

PS: Im giving Comcast one more try. New store appointment Sunday 4/19 see what they want to do.

Like

Reply

1 day ago

0

XfinityAbby

Official Employee

•

805 Messages

Thank you for letting us know @user_0e3958, I would love to run through some troubleshooting and see if we can figure out what is going on.

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 day ago

0

U

user_0e3958

Visitor

•

5 Messages

The fix, get with the Transport engineers in my area/region. This isn't a drop techs issue. I have another appointment tomorrow at the Williston Vermont Store on Market st @4pm. We'll see what comcast next step will be.

Thank you for posting

(edited)

Like

Reply

12 hours ago

0

XfinityThomasA

Official Employee

•

3.4K Messages

Our team is here to help. user_0e3958. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

12 hours ago

0

EG

Expert

•

117.5K Messages

13 hours ago

@user_0e3958 @XfinityAbby

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

0

Your Home Network

user_0e3958

Throttling for many months

XfinityThomasA

user_0e3958

XfinityAbby

user_0e3958

XfinityThomasA

EG

New to the Community?