Throttling internet

user_upfggv Thank you so much for your post, we do not throttle customers connections. If you are running into speed issues we are always happy to check out your connection for you. If you haven't already tried out the Xfinity assistant it does cover a lot of connection issues a well. If you are still having issues send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.