Visitor
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1 Message
Tired of the nonsense
Every night at the same time the internet stops working. Sometimes for hours , sometimes days. For the amount of money paid monthly for 1.2T you'd think the service would have it together. Then I spend hours trying to reach a live agent by phone or chat. That's a whole nother big issue. So as I'm sitting here forced to use my Verizon Hotspot, thinking maybe it's time to try their internet. It can't be any worse, can it?
Clouddy
Visitor
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4 Messages
13 days ago
Hi @user_5uo680 ,
May I ask if you live in the California bay area? I am from the east bay area, Oakley CA. And am having a similar issue to yours. My service is significantly degraded during peak hours. I have 1100 Mbps down and 300 Mbps up but as of right now am only getting 187 Mbps down and my upload is 16 Mbps. I just ran a test with the "test your home network" threw the xfinity app and it is reporting I ma getting 17% of my speed. . .
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KKB11
Visitor
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19 Messages
13 days ago
My internet disconnected over 20 times the very first day that I activated my services, which was only this past September. It continued for a little over a week. It's now October and the same issue has started all over again, on Sunday if it continues, it will be a week.
(edited)
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XfinitySean
Official Employee
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235 Messages
11 days ago
Hi user_5uo680, thanks for reaching out through our community forums! As someone who relies on my internet service for work, I can completely understand your frustration. You're in the right place for assistance, and our team of experts would be more than happy to look over your account to see what might be going wrong. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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EG
Expert
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114.2K Messages
10 days ago
@user_5uo680 @XfinitySean
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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