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user_4zfgp8
1st Topic

4 Messages

Thursday, September 26th, 2024 12:02 PM

Trace Route results over the last 4 days

Getting dropped and massive lag during game play.

Tried Trace Route over several days at different time of the day to server. 

A full 1/3 of the hops timeout.

C:\Windows\System32>tracert 192.169.81.194

Tracing route to 194-81-169-192.static.reverse.lstn.net [192.169.81.194]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.0.1
  2    10 ms    11 ms     7 ms  100.93.9.2
  3     7 ms     7 ms     7 ms  po-310-399-rur201.branford.ct.hartford.comcast.net [68.87.155.225]
  4     7 ms     7 ms     7 ms  po-2-rur202.branford.ct.hartford.comcast.net [68.86.230.186]
  5    10 ms     8 ms     7 ms  po-200-xar02.branford.ct.hartford.comcast.net [68.85.106.121]
  6    10 ms    10 ms    12 ms  162.151.190.45
  7     *        *        *     Request timed out.
  8    18 ms    15 ms    14 ms  be-502-ar01.needham.ma.boston.comcast.net [162.151.52.50]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11    20 ms    24 ms    23 ms  ae8.cr3-nyc3.ip4.gtt.net [89.149.183.254]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17    58 ms    66 ms    59 ms  5-91-169-192.static.reverse.lstn.net [192.169.91.5]
 18    57 ms    55 ms    56 ms  109-192-115-208.reverse.lstn.net [208.115.192.109]
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23    60 ms    56 ms    56 ms  194-81-169-192.static.reverse.lstn.net [192.169.81.194]

Trace complete.

C:\Windows\System32>tracert 192.169.81.194

Tracing route to 194-81-169-192.static.reverse.lstn.net [192.169.81.194]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.0.1
  2     8 ms     9 ms     7 ms  100.93.9.2
  3     9 ms     9 ms     7 ms  po-310-399-rur201.branford.ct.hartford.comcast.net [68.87.155.225]
  4     8 ms     9 ms     8 ms  po-2-rur202.branford.ct.hartford.comcast.net [68.86.230.186]
  5     9 ms     8 ms     7 ms  po-200-xar02.branford.ct.hartford.comcast.net [68.85.106.121]
  6    10 ms     9 ms     9 ms  162.151.190.45
  7     *        *        *     Request timed out.
  8    16 ms    14 ms    14 ms  be-502-ar01.needham.ma.boston.comcast.net [162.151.52.50]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11    24 ms    25 ms    20 ms  ae8.cr3-nyc3.ip4.gtt.net [89.149.183.254]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19    61 ms    56 ms    56 ms  194-81-169-192.static.reverse.lstn.net [192.169.81.194]

Trace complete.

C:\Windows\System32>tracert 192.169.81.194

Tracing route to 194-81-169-192.static.reverse.lstn.net [192.169.81.194]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.0.1
  2     8 ms     8 ms     8 ms  100.93.9.2
  3    10 ms     9 ms     7 ms  po-310-399-rur201.branford.ct.hartford.comcast.net [68.87.155.225]
  4     9 ms     9 ms    11 ms  po-2-rur202.branford.ct.hartford.comcast.net [68.86.230.186]
  5    10 ms    10 ms     8 ms  po-200-xar02.branford.ct.hartford.comcast.net [68.85.106.121]
  6    12 ms    11 ms    11 ms  162.151.190.45
  7     *        *        *     Request timed out.
  8    17 ms    17 ms    17 ms  be-502-ar01.needham.ma.boston.comcast.net [162.151.52.50]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11    23 ms    31 ms    22 ms  ae8.cr3-nyc3.ip4.gtt.net [89.149.183.254]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17    56 ms    54 ms    55 ms  5-91-169-192.static.reverse.lstn.net [192.169.91.5]
 18    55 ms    56 ms    55 ms  109-192-115-208.reverse.lstn.net [208.115.192.109]
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23    61 ms    55 ms    55 ms  194-81-169-192.static.reverse.lstn.net [192.169.81.194]

Trace complete.

C:\Windows\System32>tracert 192.169.81.194

Tracing route to 194-81-169-192.static.reverse.lstn.net [192.169.81.194]
over a maximum of 30 hops:

  1     6 ms    <1 ms    <1 ms  10.0.0.1
  2    11 ms     9 ms    11 ms  100.93.9.2
  3     8 ms     8 ms     8 ms  po-310-399-rur201.branford.ct.hartford.comcast.net [68.87.155.225]
  4     9 ms     7 ms     8 ms  po-2-rur202.branford.ct.hartford.comcast.net [68.86.230.186]
  5     9 ms     8 ms     9 ms  po-200-xar02.branford.ct.hartford.comcast.net [68.85.106.121]
  6    11 ms    10 ms    10 ms  162.151.190.45
  7     *        *        *     Request timed out.
  8    15 ms    15 ms    15 ms  be-502-ar01.needham.ma.boston.comcast.net [162.151.52.50]
  9    15 ms     *        *     be-1005-pe11.onesummer.ma.ibone.comcast.net [68.86.90.66]
 10     *        *        *     Request timed out.
 11    21 ms    21 ms    22 ms  ae8.cr3-nyc3.ip4.gtt.net [89.149.183.254]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17    81 ms    97 ms    55 ms  5-91-169-192.static.reverse.lstn.net [192.169.91.5]
 18    57 ms    55 ms    56 ms  109-192-115-208.reverse.lstn.net [208.115.192.109]
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23    56 ms    57 ms    58 ms  194-81-169-192.static.reverse.lstn.net [192.169.81.194]

Trace complete.

Question

 • 

Updated 

2 months ago

41

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XfinityDena

Official Employee

 • 

2.5K Messages

2 months ago

@user_4zfgp8

I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken? 

 

I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!

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0

user_4zfgp8

4 Messages

Standard stuff.

Reboot machine (cold boot)

Reboot Modem/Router

Have assistant check connection and reboot modem (Only to tell me everything is ok).

Server Admin has restarted the server, checked his end and put a ticket in to hosting company.

Have done Trace Route several more times. Each time looks almost identical. Still ~50% time outs.

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2 months ago

0

XfinityBillie

Official Employee

 • 

2.8K Messages

@user_4zfgp8 You mentioned that you are experiencing the lag during gaming, which is a total bummer. Especially depending on the game itself. Can you tell me what game you are playing when you experience this? Are you experiencing buffering when you stream videos at all? Are there any other online games you play that are also experiencing lag?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_4zfgp8

4 Messages

7 days to die

Minimal lag during actual game play.

What I get is;

Joining the server, most times, I get slow joining, and their logs show retransmissions, like it's lagging. Sending stuff over and over.

Once in the game I can go from 1 min to 2 hours and then I'll lag out, drop through terrain, at chunk borders, and have to relog. Almost like I'm out running the server.

BTW nearest I can pin it down to is on or shortly before the 20th of September. I was able to connect and play with no problems prior to that.

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2 months ago

0

user_4zfgp8

4 Messages

I am able to stream on DISCORD, at the same time, with no problems. (As far as the stream goes)

2 others, from Texas, are able to join and do not have any problems, so I kind of rule out Hosting issue other than the connection.

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2 months ago

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XfinityAlfonso

Official Employee

 • 

1.2K Messages

Thank you for confirming that the lag is somewhat intermittent as far as when it kicks you off the server.  The 50% packet loss is something we can investigate and try and replicate. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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