We are upgrading our modem to the new Gateway. Not new service, just new modem. Old modem connects and works with no issues. New modem gets stuck on white blinking light and never connects. We have tried multiple times.
Have you tried activating it though the app? Alternatively, you can call 1-855-652-3446. You will need to be near the gateway as they are going to ask you for some of the information printed on the label on the bottom of the device. The login credentials are also printed on the label; you have to use that password initially. Once activated,. give the new gateway the same network name and login credentials as the old one. That way you will not have to manually add all your devices to a 'new' network.
Hello @user_tqh2gm, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
EG
Expert
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111.6K Messages
20 days ago
Is this a new move in or a new service installation ?
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XfinityChelseaB
Official Employee
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1.8K Messages
18 days ago
Hello @user_tqh2gm, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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