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user_x3ot2w
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Friday, November 21st, 2025 2:06 PM

Trying to get 2.4 GHz on my wifi

Trying to connect a camera and I need to set my modem to 2.4 GHz. I’m not sure how to do that 

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19 days ago

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EG

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22 days ago

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user_0xu3ns

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Thanks!  This worked.  It just seems like this process could be easier, especially if many household devices need the 2.4 channel...

Thanks again!

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19 days ago

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XfinityJustinC

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@user_0xu3ns thank you for taking time to follow up, and happy to hear that the information our awesome forum expert @EG shared was able to help correct your concern. We're always looking for ways to improve your experience with products and service, so appreciate the feedback on making the process easier and will pass along this information to our corporate leadership team. 

I do like to ensure I'm not overlooking anything, was there anything else I can help with our questions I may be answer? 

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19 days ago

XfinityThomasC

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24 days ago

Hello, @user_x3ot2w Most new gateways and routers, like Xfinity’s Wireless Gateway, use something called dual-band WiFi. This means they send out two signals — one at 2.4 GHz and one at 5 GHz. Some older or simpler devices don’t work well with both signals. A dual-band router uses the same name and password for both signals. It picks the best one to give you a stronger connection. This helps most of your devices work better at home. If your device is not allowing a dual-band connection what brand of camera is it? We may have a workaround. 

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user_0xu3ns

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Hello! I'm having the same issue.  Need to have access to 2.4 to connect my home camera to new Gateway XB8.  Please share the steps to connect.

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23 days ago

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EG

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22 days ago

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user_0xu3ns

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@EG​ I have seen these articles.  It says that if I don't see the option to have a 2.4, that it is being managed automatically.  Thus, not allowing users to split the band, but splitting the band is the option needed.  

(edited)

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22 days ago

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XfinityAlfonso

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Hey there user_0xu3ns allowing for Split-Bands is quick and easy in the Xfinity App! Got to the Wi-Fi Tab--- Wi-Fi Details--- Edit Wi-Fi Settings--- Split Bands(Not Recommended) is the option you want to activate. This may cause your devices to disconnect, but should now allow you to connect your home cameras that require the 2.4 GHZ band. Let us know if this works for you! 

 

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21 days ago

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user_0xu3ns

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On my app, split bands was not an option, which led me to have to research additional steps for something simple.  

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19 days ago

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