Hello @user_vcm021, thank you for taking the time to leave a post. Sorry to hear that you're having to reconnect your TV to Wi-Fi every time you turn it on. I can certainly understand how frustrating and inconvenient that must be, especially when you just want to turn on your TV and start watching without having to reconnect each time. For the network that the TV keeps connecting to, does it give you an option to select “Forget Network”? If so, you can try forgetting that network so the TV doesn't continue connecting to it. Then, reconnect the TV to your home Wi-Fi network and see if it remains connected after the TV is turned off and back on.
@user_vcm021, thank you for checking that. For the network your TV continues to connect to, have you made sure that Auto-Join or Auto-Connect is turned off for that network? This may help prevent the TV from automatically reconnecting to it. Also, have you tried power cycling the TV by turning it off and unplugging it from the power source before plugging it back in?
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XfinityMarshante
Official Employee
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1.5K Messages
5 days ago
Hello @user_vcm021, thank you for taking the time to leave a post. Sorry to hear that you're having to reconnect your TV to Wi-Fi every time you turn it on. I can certainly understand how frustrating and inconvenient that must be, especially when you just want to turn on your TV and start watching without having to reconnect each time. For the network that the TV keeps connecting to, does it give you an option to select “Forget Network”? If so, you can try forgetting that network so the TV doesn't continue connecting to it. Then, reconnect the TV to your home Wi-Fi network and see if it remains connected after the TV is turned off and back on.
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