Two laptops - two different bands

I have a surface 9 pro that i use around the house and it has no issues connecting to the 5ghz band. My wife's laptop has been noticeably slower, so I looked at it today and it's on the 2.4ghz channel. We are sitting beside each other. The link speed is significantly less than my surface. It looks like, because we have the newest equipment, that we cannot assign a band to a device because xfinity "manages this to peak performance" for us. Well it's managing it into SLOW performance. How do I fix this? The laptop is new, wifi 6 capable.

*Edit* I used the app to "boost" her laptop - it did nothing.

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XfinityAdrienne

Official Employee

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1.4K Messages

11 days ago

Good Morning, @0day_Net! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the connectivity on the two laptops. Have you attempted to forget the network name on your wife's laptop, and reconnect? Have you attempted to reset the network settings on the device? Please let us know if any of those steps help.

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0day_Net

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6 Messages

I've tried all of that, none of it worked. On my other setup, personally owned ASUS equipment, both laptops had no problem connecting to 5ghz.

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5 days ago

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XfinityJoe

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953 Messages

Let's take a look at your signal health @0day_Net

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3 days ago

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0day_Net

Two laptops - two different bands

XfinityAdrienne

0day_Net

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