Two technician visits haven't fixed chronic internet drops

Hello @user_ya2w8m, thank you for taking the time to reach out to us here on the Xfinity Community Forum. I apologize hearing you've been experiencing ongoing speed and connection concerns. I understand how frustrating that must be, and it's not the experience we want for our customers.

I see that you're already working with our team in a live chat regarding your concerns. To avoid any confusion or duplicate efforts, we'll continue assisting you there and will remain engaged as we work toward a resolution.

We appreciate your patience and look forward to assisting you!

Concern moved here to the Customer Service help section.