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user_2u8ejf
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Wednesday, December 11th, 2024 2:04 PM

Unable to connect 2.4ghz decives

after yesterday I am unable to connect any device that uses the 2.4 network. I have 5 different devices all different brands and manufacturers that require 2.4 but none of them will connect or even find my WiFi. I see multiple people who had this issue a while back. Was there ever a solve for this? 

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4 days ago

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user_e8pa9d

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2 months ago

I am having the same issue here in N Colorado.

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XfinityAdrienne

Official Employee

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1.1K Messages

Thank you so much for reaching out to us here, @user_e8pa9d! I am sorry to hear about the trouble with the devices connecting to 2.4, do you have your Wifi signal split into 2 networks? If not, we would recommend to download the Xfinity App and follow the steps to split the channels:

In the Xfinity app, the first page that opens should be the "Overview" page.

Towards the bottom of the page there should be a “WiFi” tab.

Clicking on this tab will take us to a page showing the xFi Wireless gateway.

Towards the right side of this page there should be a “WiFi Details”.

This should take us to a page with your WiFi network.

Clicking on the name of your Network should bring us to a page with a QR code with the option “Edit WiFi settings” towards the bottom.

Clicking on “Edit WiFi Settings” will bring us to a page with your WiFi network name and password.

On the bottom of this page we will want to select “Split bands (not recommended)”

This option will allow you to create a unique wifi Network name for the 2.4 GHz and the 5.0 GHz WiFi networks.

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2 months ago

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XfinityAirelle

Official Employee

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2.3K Messages

2 months ago

 

user_2u8ejf Hi there, thanks for reaching out! Sorry to hear you’re having trouble connecting your 2.4GHz devices. Have you recently changed your modem? If not, can you tell us what type of modem you have? 

 

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eoum1078

Regular Visitor

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6 Messages

2 months ago

I am having the same problem here in [Edited: "Personal Information"] as of 5am 12/15/24.  I have the highest level internet service (1Gb) and i set up 2.4ghz on one sub-network and 5ghz on up on a different sub-network. I first noticed this when my Ring doorbells (set for 2.4) were reported offline.  

All Xfinity app tools report “everything is fine” which it obviously is not.  As a retired software engineer i can tell you this tool is the worst.  Adding insult-to-injury, i too often see Xfinity reponse is to give instructions on setting up some setting and ignores doing some investigation themselves.  

to these type issues As with most customerreported 

(edited)

4

XfinityPaula

Official Employee

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1.3K Messages

Hello eoum1078. I'm sorry to hear that your 2.4 GHz devices are not connecting to the network as well. I know how troubling this can be when you don't have your devices online and troubleshooting can take up a lot of time.

I'm not showing any known reported issues at this time, but I would love to dig into the trouble to help find the resolution. You mentioned that the network bands are on different subs, do you have the networks named differently so that you can identify the 5 and 2.4 GHz networks? It was probably done, but it doesn't hurt to ask, was the modem and devices unable to see the 2.4 network reset? 

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1 month ago

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ova_achiever

Visitor

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2 Messages

I am having the same issue currently with no resolve. I’ve called xfinity a number of times and keep getting told there is no problem. Just days ago, all 3 bands were being broadcasted but now just 5GHZ. I’ve tried restarting it, disabling the 6GHZ, changing the security and nothing it working. Could someone please give us a fix? 

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1 month ago

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XfinityOrlandoM

Official Employee

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1.6K Messages

@ova_achiever

 

Thanks for reaching out, this link https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi has great information on how you can make changes or set up your wi-fi bands channels. Depending on the modem you have you may or may not be able to make those changes as most of our new modems have been upgraded with software that manages Wi-Fi settings and connects to the best Wi-Fi banned ghz

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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sigjaq

Visitor

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5 Messages

And it breaks 2.4 networks

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1 month ago

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camptrim

1 Message

6 days ago

It seems that if you have devices that need to connect to 2.4 and you have pods, you are out of luck.

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user_24ytab

1 Message

6 days ago

Having the same problem. My older devices like Playstation 3 and a older laptop that use 2.4 won't connect to my wifi. Very frustrating!

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XfinityChristy

Official Employee

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1.7K Messages

 

Hello user_24ytab, Hello, and thank you for reaching out via our Xfinity Community Forums. I understand how frustrating it is to have your older devices, like your PlayStation 3 and laptop, suddenly stop connecting to your 2.4GHz Wi-Fi. I know it can feel really frustrating when technology doesn't cooperate. Let's try a few things to get you back online.

 

First, I recommend restarting your network.

  • Unplug the power cord from your modem. Wait 30 seconds.
  • Plug the modem back in and wait for the lights to stabilize (usually takes a few minutes).
  • Unplug the power cord from your router/gateway. Wait 30 seconds.
  • Plug the router/gateway back in and wait for it to fully reboot.

Sometimes, other electronic devices can interfere with Wi-Fi signals. Make sure that things like microwaves, cordless phones, or even some baby monitors have some distance between them and your router/gateway.

 

If these steps don't resolve the issue, please let me know, and we can continue to troubleshoot together. I know how important it is to have all your devices connected. I'm here to help you get back online as quickly as possible. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

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