2 Messages
Unacceptable Service
My 500Mbps has diminished over time to <20Mbps. The packet loss is so bad, I bounce between 30-400 ping in every game. And now Xfinity has effectively removed every single possible way to contact them. The robot talks you in circles until it determines it can’t help you, and then it closes the conversation by itself. This is totally, wholly unacceptable. Not sure how this can be called customer service when there is no service being provided.
XfinityRaf
Official Employee
•
612 Messages
18 days ago
Good evening @user_k0batv. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a look to see what could be causing your speed issues.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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