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Sat, Aug 6, 2022 12:58 AM

Uncorrectable Codewords and upstream packet drops

My EERO router is crashing when I'm on a zoom call consistently. 

Erro tech says from their end they can see packet drop on upstream connections.

I called Comcast already 3 times every time and they keep bouncing the call saying its Netgear modem issue or Eero router issue.   

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables    
1 Locked QAM256 4 441000000 Hz 0.6 dBmV 45.6 dB 6971 6802    
2 Locked QAM256 1 423000000 Hz 0.7 dBmV 45.8 dB 6003 6082    
3 Locked QAM256 2 429000000 Hz 1.4 dBmV 46.1 dB 3211 2415    
4 Locked QAM256 3 435000000 Hz 0.8 dBmV 45.7 dB 5075 5447    
5 Locked QAM256 5 447000000 Hz 1.4 dBmV 46 dB 3177 2504    
6 Locked QAM256 6 453000000 Hz 0.9 dBmV 45.7 dB 4311 4454    
7 Locked QAM256 7 459000000 Hz 0.6 dBmV 45.6 dB 6300 6111    
8 Locked QAM256 8 465000000 Hz 1.4 dBmV 46 dB 3328 2706    
9 Locked QAM256 9 471000000 Hz 1 dBmV 45.8 dB 3621 3518    
10 Locked QAM256 10 477000000 Hz 0.4 dBmV 45.3 dB 6484 6221    
11 Locked QAM256 11 483000000 Hz 1.2 dBmV 45.8 dB 4072 2944    
12 Locked QAM256 12 489000000 Hz 1 dBmV 45.6 dB 3023 2443    
13 Locked QAM256 13 495000000 Hz 0.2 dBmV 45.1 dB 6601 6172    
14 Locked QAM256 14 507000000 Hz 0.9 dBmV 45.5 dB 2667 1793    
15 Locked QAM256 15 513000000 Hz 0.1 dBmV 45.1 dB 5768 5256    
16 Locked QAM256 16 519000000 Hz 0.5 dBmV 45.2 dB 4634 3353    
17 Locked QAM256 17 525000000 Hz 0.7 dBmV 45.3 dB 2165 1539    
18 Locked QAM256 18 531000000 Hz -0.2 dBmV 44.6 dB 5484 4881    
19 Locked QAM256 19 543000000 Hz 0.6 dBmV 45.3 dB 1919 1513    
20 Locked QAM256 20 549000000 Hz -0.2 dBmV 44.8 dB 4535 3857    
21 Locked QAM256 21 555000000 Hz -0.2 dBmV 44.8 dB 5080 3708    
22 Locked QAM256 22 561000000 Hz 0.6 dBmV 45.3 dB 2080 1690    
23 Locked QAM256 23 567000000 Hz -0.2 dBmV 44.8 dB 3729 3010    
24 Locked QAM256 24 573000000 Hz -0.3 dBmV 44.7 dB 5434 3809    
25 Locked QAM256 25 579000000 Hz 0.5 dBmV 45.1 dB 2533 1860    
26 Locked QAM256 26 585000000 Hz 0 dBmV 44.9 dB 2854 2012    
27 Locked QAM256 27 591000000 Hz -0.4 dBmV 44.5 dB 5106 3792    
28 Locked QAM256 28 597000000 Hz 0.4 dBmV 45 dB 2816 1845    
29 Locked QAM256 29 603000000 Hz 0 dBmV 44.8 dB 2218 1525    
30 Locked QAM256 30 609000000 Hz -0.7 dBmV 44.4 dB 4741 3737    
31 Locked QAM256 31 615000000 Hz 0.1 dBmV 44.8 dB 3396 2722    
32 Locked QAM256 32 621000000 Hz 0.2 dBmV 44.8 dB 1724 1119    

 

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power        
1 Locked ATDMA 17 5120 Ksym/sec 35600000 Hz 44.8 dBmV        
2 Locked ATDMA 18 5120 Ksym/sec 29200000 Hz 44 dBmV        
3 Locked ATDMA 19 5120 Ksym/sec 22800000 Hz 43.8 dBmV        
4 Locked ATDMA 20 5120 Ksym/sec 16400000 Hz 42.8 dBmV        
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV        
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV        
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV        
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV        

 

Downstream OFDM Channels
Channel Lock Modulation / Channel Frequency Power SNR / Active Subcarrier Unerrored Correctable Uncorrectable
Status Profile ID ID MER Number Range Codewords Codewords Codewords
1 Locked 0 ,1 ,2 ,3 193 722000000 Hz -1.8 dBmV 43.1 dB 1228 ~ 2867 1.42E+09 1629300 57331
2 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0

Netgear log says:

No Ranging Response received - T3 time-out;CM-MAC=xxxxxxx CMTS-MAC=00:90:f0:37:02:00;CM-QOS=1.1;CM-VER=3.1;

Official Employee

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444 Messages

2 m مضت

Hi @kkar34

Thanks for letting us know about the current internet issues. Also for letting us know you have worked with our care team already. Let's dive into this a bit further and see what we can do to get these issues resolved. Please send me a Direct Message so that I can gather some account details. 

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