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user_bdcozz
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3 Messages

Tuesday, March 11th, 2025 6:04 PM

Unexplained sudden jump in data use

I've seen a sudden jump in data use that has put me over the limit by the 2nd week in March. This is suspicious because I've been traveling a large part of that time and exceeded my normal monthly use in less than two weeks. Even more suspicious when you consider I went from working at home/ streaming full time to retired in the past few months. 

How can I get help with this?


Question

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Updated 

1 day ago

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XfinityChristy

Official Employee

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2.1K Messages

4 months ago

 

user_bdcozz Hello, and thank you for reaching out via our Xfinity Community Forum. As someone who works from home, too, I understand your concern regarding the unexpected increase in your data usage and would be happy to review and see what may have caused that. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

 

4

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user_bdcozz

3 Messages

@XfinityChristy​  I followed the instructions above and have not heard back from anyone. 

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4 months ago

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XfinityAdrienne

Official Employee

 • 

1.3K Messages

Hmm, that is certainly strange @user_bdcozz! Can you clear your browser cache and cookies and then attempt to send us a DM again?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_bdcozz

3 Messages

Shopping for a new internet provider will be easier than trying to deal with Xfinity. 

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4 months ago

0

XfinityAlfonso

Official Employee

 • 

1.8K Messages

We do understand your frustrations, user_bdcozz, but we are here to assist however we can regarding your data usage concern. We want to do all we can to really earn your business and loyalty. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_epvf8y

Visitor

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1 Message

3 days ago

I've just discovered I have the same issue. We're only 9 days into the cycle and have used nearly twice what we normally use in a full month. Considering nothing has changed, that's got to be impossible. Any idea what's going on?

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XfinityAmandaB

Official Employee

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2.4K Messages

 

user_epvf8y That would be concerning. Thank you for stopping in and letting us know. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

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