Unhappy Customer

Good afternoon and thank you for reaching out on our Community Forums, we appreciate it. I'm sorry to hear that you are experiencing issues with your WiFi and are sorry to hear about your frustrations so far. Our Communities team here is composed of real agents that are knowledgeable and happy to help with any concerns you have. Can you tell me more about the WiFi issues you are experiencing? We are happy to troubleshoot and look into next steps as we want to make sure your issues get resolved. 

The speed test says I’m getting high speeds, but my games disconnect all the time.

First. Are these WiFi connections ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further. 

Yes this is WiFi. It’s impossible to test Ethernet because the apartment complex has the modem and router in my closet. I am an IT professional and I have never seen connection so unstable. Fix it. Stop replying with [Edited: "Language"] AI and connect me to a person that can actually solve the problem.

I'm not a bot nor an employee... And I can't possibly know your network architecture from here.... Just tryin' ta' help.....Good luck.