Unreliable Internet Connection
For however long we have had Comcast service at our current location, it has NEVER been what I consider to be reliable -- especially the Internet service. The reliability of the installation has continued to deteriorate to the point where the Internet service has become virtually useless given the amount of time it is not available. Given the importance of having a reliable Internet connection is to my job, I have been trying just about everything I can think of to get it working.
- Purchased a new modem to see if that would help. It did not. Fortunately, Best Buy has a liberal return policy so I didn't take a $$$ hit when I returned it.
- Moved the modem to different drops in the house. Same problems in each of the locations I tried.
- My latest desperate attempt to get a reliable Internet connection so I can do my job was to connect the modem directly to the cable coming in from the street. Still having the frequent drops with this setup.
I should add that our TV service is also not very reliable but that's not nearly as important to me as having a reliable Internet connection.
Given all the scenarios I've tried and still seeing frequent drops, It looks like there is a systemic problem with our installation. And, given my latest setup (i.e. connecting the modem directly to the incoming line from the street), there seems to be a problem with the signal quality coming in from the street. At times, it seems to be good but it doesn't last for long.
I don't know if it's of any significance or not, but when the tech was out a couple of weeks ago, he said that our installation had been "tagged". He then went out to the utility box to check on it. When he returned, he said that he didn't see any evidence of the installation having been "tagged". Not sure if it has any bearing on our problems but wanted to mention it.
Is there a way to monitor the signal coming in from the street over a period of time? That would seem to be a more effective way of getting to the root of the problem with our installation. We've had techs out any number of times and they go through the usual drill of putting on new connectors, tightening connections etc.. The Internet will be working when they leave, but it generally doesn't last long. The drops will start again within a day or two.
This is getting to be a very serious problem given my new job for which Internet access is critical.