2 Messages
unreliable internet connection
Internet connection keeps dropping intermediately throughout the day. especially noticeable since I work from home and connection breaks during meeting.
2 Messages
Internet connection keeps dropping intermediately throughout the day. especially noticeable since I work from home and connection breaks during meeting.
EG
Expert
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107.1K Messages
1 month ago
First.
Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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EG
Expert
•
107.1K Messages
1 month ago
OK what do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
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EG
Expert
•
107.1K Messages
1 month ago
@user_il3otz
Signal status values ?
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