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user_3i1znx
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Wednesday, April 2nd, 2025 7:46 PM

Unstable Internet Connection - Ping Speeds Intermittently Spike

I have recently seen my internet connection become intermittently unstable.  For example, during a Teams call my voice will go in and out to the caller on the other end.  When remotely connecting to a remote virtual machine there will be a sporadic delay for a few seconds.  I have noticed that this corresponds to a sporadic high ping time to say google.com for example.  Normally, 15ms then 3000ms then back to 15ms.  When this spike occurs my connection is interrupted.  This is especially disruptive during teams calls with live voice/video.  Any thoughts would be much appreciated!  Thank you.

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Updated 

1 hour ago

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Bam01

2 Messages

1 day ago

I been having issues with my gigx2 service for about 3-4 days, when I do speed tests on the Xfinity app (whole home test) I’m only getting 15% to 25% of my plan I pay for, spoke with numerous support agents they said they are doing work in my area and will get better over time, but my internet has been unstable as well

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XfinityAmandaB

Official Employee

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2K Messages

 

Bam01 Thank you for letting us know that you are running into these issues with your connection. Even with work in your area, you should be getting closer to your plan speeds. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to see what I can do to help. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. 

 

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