Unstable routing causing open ended response times - previously reported.

I have screenshots, videos, traceroutes. That should not be necessary. Check the logs for po-400-xar01.londonderry.nh.boston.comcast.net. The correct next hop is be-303-arsc1.needham.ma.boston.comcast.net, but the NH node takes over a minute most times to remember this. When my response time goes open ended to YouTube, I abate my frustration by opening PingPlotter and watching the darned NH node finally discover the Needham node for the hundredth time, and as usual drop packets trying to reach it. I cannot understand how you folks can tolerate this obvious issue over long periods of time!

Responses

XfinityAmandaB

Official Employee

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2K Messages

18 hours ago

user_8xghh2 Thank you so much for reaching out for help with these connection issues. If you are still having these issues and require assistance. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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EG

Expert

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109.5K Messages

3 hours ago

@user_8xghh2 @XfinityAmandaB

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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user_8xghh2

Unstable routing causing open ended response times - previously reported.

XfinityAmandaB

EG

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