Hello @user_7e5vhk, thank you for taking the time to leave a post. Sorry to hear that your internet service has been down. I can certainly understand how frustrating and inconvenient it is to lose your connection, especially when you’re receiving a message that your modem needs to be updated. Since it’s been a few days, I wanted to check back in and see if you’re still experiencing connection issues or if your service has been restored.
XfinityMarshante
Official Employee
•
1.5K Messages
1 day ago
Hello @user_7e5vhk, thank you for taking the time to leave a post. Sorry to hear that your internet service has been down. I can certainly understand how frustrating and inconvenient it is to lose your connection, especially when you’re receiving a message that your modem needs to be updated. Since it’s been a few days, I wanted to check back in and see if you’re still experiencing connection issues or if your service has been restored.
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