3 Messages
Updated Modem, Stream Stopped Working
I updated my personally owned modem via the Xfinity app on Saturday to a newer model. My internet is working fine, but the app shows “You’re Offline” on the WiFi tab and the Xfinity Stream app will not recognize that I am on my home network and has stopped working on Roku and iPhone. Does the old modem need to be removed from my account so the Stream apps will work again?
Accepted Solution
user_k6t4cf
3 Messages
1 month ago
It took multiple phone techs and ultimately a visit from a great Xfinity in-person tech to resolve but everything is now working.
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XfinityLinda
Official Employee
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2.2K Messages
2 months ago
Thanks for meeting us here in our community about your updated modem, @user_k6t4cf. We'll gladly review the account to see what's causing the issues in the Xfinity, and Xfinity Steam apps. Please send us a Direct Message with your full name and complete service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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