New Poster
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2 Messages
Upgraded speed still getting old speed
I upgraded my account from Connect to Connect More. My MB6800 modem is still getting the slower 150 mbps speed not the 400 mbps.
I have rebooted the modem twice with no improvement in speed. Is my modem provisioned correctly?
XfinityChelseaB
Official Employee
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1.6K Messages
14 days ago
Hello @user_hl8b35, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
(edited)
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EG
Expert
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109.8K Messages
14 days ago
The MB8600 is not compatible with their new Next Gen / mid-split /enhanced upload speeds. These are the only third-party / retail purchased devices that are currently compatible;
As are their XB6, XB7, and XB8 rented gateway devices.
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