Visitor
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2 Messages
Upgraded to Xfinity Wifi modem/router. Can no longer access my QNAP NAS which is hardwired to the modem and shows an active device
The new modem gave the device a new IP address. When typing that IP address into a browser window, the login menu does not show up. I get this error message
Forbidden
You don't have permission to access this resource.
But, I can watch Plex shows on my TV.
XfinityVianney
Official Employee
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1.7K Messages
3 months ago
Thank you for reaching out and taking the time to create a new post. I see you recently upgraded to an Xfinity Gateway, which is awesome. These devices are built to boost WiFi performance for all your devices by optimizing WiFi channels. I understand after switching, you ran into some trouble with your network-attached storage.
I would also check the firewall settings on the Gateway. It might be blocking the connection to your NAS. Ensure that any firewall rules allow traffic to and from the NAS’s IP address.
Also, for specific settings related to QNAP, it can be helpful to check the QNAP community forums, as other users might have experienced similar issues. Let me know if anything helps and if you've tried any steps so far.
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EG
Expert
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107.1K Messages
3 months ago
@miked417
FWIW, the DNS can not change or be changed with a Comcast rented gateway device. It is fixed to point only to the default Comcast DNS servers. This is a LAN connection anyway.
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