Visitor
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4 Messages
Upload at 40 Mbps with Gigabit X2 and Arris S34
A month or two ago, I noticed that the services page claimed that my upload speed was 200. I was on the Gigabit Extra plan at the time. When doing speed testing I still would only get around 40 for upload. However my modem at the time was a Motorola MB8600. This modem is not on the Next Gen Speed Tier list. So I picked out a new modem, and waited for the Arris S34 to be available for purchase. I have switched to the Arris S34, and upon activation, the services page claimed my upload speed was 35. I waited a few days, and did not notice any changes in speed.
Next, I looked at changing plans. I first looked at the 1000Mbps plan. The initial page stated it would have a 100Mbps upload speed. I went through most of the ordering steps, and when the page for confirmation came up, it had the upload speed as 20Mbps. I did not want to go slower, so I backed up, and then picked the X2 plan. That one listed either 200 or 300 for upload speed (I don't remember) and was consistent at the final confirmation page. I confirmed, and my modem rebooted. The services page says that I have an upload speed of 300Mbps.
I speed tested and I still have a 40Mbps upload speed. I have rebooted the modem multiple times. I have waited several days since switching plans. I don't have a problem with download speeds, although at the moment I don't have the equipment to test anything higher than a single gigabit. On suggestion from phone tech support, I have replaced Ethernet cables. That did not change anything (I wasn't really expecting it to either).
I don't know if this is connected or not, but the OFDM channel gets lots of errors. The stats are after just a couple hours.
| Startup Procedure | ||
|---|---|---|
| Procedure | Status | Comment |
| Acquire Downstream Channel | 543000000 Hz | Locked |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Configuration File | OK | |
| Security | Enabled | BPI+ |
| DOCSIS Network Access Enabled | Allowed | |
| Downstream Bonded Channels | |||||||
|---|---|---|---|---|---|---|---|
| Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
| 20 | Locked | 256QAM | 543000000 Hz | 0.6 dBmV | 40.4 dB | 0 | 0 |
| 28 | Locked | 256QAM | 591000000 Hz | -1.1 dBmV | 40.9 dB | 0 | 0 |
| 36 | Locked | 256QAM | 639000000 Hz | -4.1 dBmV | 38.6 dB | 0 | 0 |
| 44 | Locked | 256QAM | 687000000 Hz | -4.3 dBmV | 39.0 dB | 1 | 0 |
| 13 | Locked | 256QAM | 501000000 Hz | 1.8 dBmV | 40.9 dB | 0 | 0 |
| 14 | Locked | 256QAM | 507000000 Hz | 1.8 dBmV | 40.9 dB | 0 | 0 |
| 15 | Locked | 256QAM | 513000000 Hz | 1.8 dBmV | 40.4 dB | 0 | 0 |
| 16 | Locked | 256QAM | 519000000 Hz | 1.4 dBmV | 40.9 dB | 7 | 0 |
| 17 | Locked | 256QAM | 525000000 Hz | 2.0 dBmV | 40.9 dB | 6 | 0 |
| 18 | Locked | 256QAM | 531000000 Hz | 1.6 dBmV | 40.4 dB | 15 | 0 |
| 19 | Locked | 256QAM | 537000000 Hz | 1.0 dBmV | 40.9 dB | 4 | 0 |
| 21 | Locked | 256QAM | 549000000 Hz | 0.1 dBmV | 40.9 dB | 0 | 0 |
| 22 | Locked | 256QAM | 555000000 Hz | -0.6 dBmV | 40.4 dB | 0 | 0 |
| 23 | Locked | 256QAM | 561000000 Hz | -0.7 dBmV | 40.9 dB | 2 | 0 |
| 24 | Locked | 256QAM | 567000000 Hz | -1.2 dBmV | 40.9 dB | 0 | 0 |
| 25 | Locked | 256QAM | 573000000 Hz | -1.6 dBmV | 40.4 dB | 0 | 0 |
| 26 | Locked | 256QAM | 579000000 Hz | -1.4 dBmV | 40.4 dB | 0 | 0 |
| 27 | Locked | 256QAM | 585000000 Hz | -1.6 dBmV | 40.4 dB | 0 | 0 |
| 29 | Locked | 256QAM | 597000000 Hz | -0.6 dBmV | 40.4 dB | 0 | 0 |
| 30 | Locked | 256QAM | 603000000 Hz | -0.7 dBmV | 40.9 dB | 0 | 0 |
| 31 | Locked | 256QAM | 609000000 Hz | -1.7 dBmV | 40.4 dB | 0 | 0 |
| 32 | Locked | 256QAM | 615000000 Hz | -1.4 dBmV | 40.4 dB | 0 | 0 |
| 33 | Locked | 256QAM | 621000000 Hz | -1.9 dBmV | 40.4 dB | 6 | 0 |
| 34 | Locked | 256QAM | 627000000 Hz | -2.8 dBmV | 38.6 dB | 4 | 0 |
| 35 | Locked | 256QAM | 633000000 Hz | -3.2 dBmV | 38.6 dB | 0 | 0 |
| 37 | Locked | 256QAM | 645000000 Hz | -4.6 dBmV | 38.6 dB | 28 | 0 |
| 38 | Locked | 256QAM | 651000000 Hz | -4.7 dBmV | 39.0 dB | 0 | 0 |
| 39 | Locked | 256QAM | 657000000 Hz | -4.7 dBmV | 39.0 dB | 0 | 0 |
| 40 | Locked | 256QAM | 663000000 Hz | -4.7 dBmV | 39.0 dB | 0 | 0 |
| 41 | Locked | 256QAM | 669000000 Hz | -4.9 dBmV | 38.6 dB | 0 | 0 |
| 42 | Locked | 256QAM | 675000000 Hz | -4.7 dBmV | 39.0 dB | 0 | 0 |
| 43 | Locked | 256QAM | 681000000 Hz | -4.6 dBmV | 38.6 dB | 0 | 0 |
| 193 | Locked | OFDM PLC | 957000000 Hz | -18.4 dBmV | 30.0 dB | 7795000 | 39170833 |
| Upstream Bonded Channels | ||||||
|---|---|---|---|---|---|---|
| Channel ID | Lock Status | US Channel Type | Frequency | Width | Power | |
| 1 | Locked | SC-QAM | 16400000 Hz | 6400000 | 45.5 dBmV | |
| 4 | Locked | SC-QAM | 35600000 Hz | 6400000 | 45.5 dBmV | |
| 3 | Locked | SC-QAM | 29200000 Hz | 6400000 | 45.3 dBmV | |
| 2 | Locked | SC-QAM | 22800000 Hz | 6400000 | 45.3 dBmV | |
| 41 | Locked | OFDMA | 36200000 Hz | 44400000 | 41.0 dBmV | |
Here are the log entries with IP and MAC addresses removed:
| 09/13/2024 16:52:16 | Notice | Successful LAN WebGUI login from ... on 09/13/24 at 4:52 PM |
09/13/2024 16:37:55 |
Notice | Successful LAN WebGUI login from ... on 09/13/24 at 4:37 PM |
09/13/2024 16:06:37 |
Notice | Successful LAN WebGUI login from ... on 09/13/24 at 4:06 PM |
09/13/2024 15:52:15 |
Notice | Successful LAN WebGUI login from ... on 09/13/24 at 3:52 PM |
09/13/2024 15:51:52 |
Notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 15:51:35 |
Warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 15:51:35 |
Warning | REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 15:51:31 |
Warning | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
12/31/1969 18:00:50 |
Notice | CMSTATUS:US_Diplexer_Mode_Change: [TLV-21.1], [5-85MHz]. |
12/31/1969 18:00:50 |
Notice | CMSTATUS:DS_Diplexer_Mode_Change_Ignored: [TLV-21.3], [1002MHz]. |
12/31/1969 18:00:50 |
Notice | CMSTATUS:DS_Diplexer_Mode_Change_Ignored: [TLV-21.2], [258MHz]. |
12/31/1969 18:00:50 |
Notice | CMSTATUS:US_Diplexer_Mode_Change_Ignored: [TLV-9], [85MHz]. |
12/31/1969 18:00:45 |
Notice | CMSTATUS:DS_Diplexer_Mode_Initialization: [108-1002MHz]. |
12/31/1969 18:00:45 |
Notice | CMSTATUS:US_Diplexer_Mode_Initialization: [5-42MHz]. |
09/13/2024 15:43:56 |
Notice | CM-STATUS message sent. Event Type Code: 5; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 15:43:34 |
Notice | Successful LAN WebGUI login from ... on 09/13/24 at 3:43 PM |
09/13/2024 13:57:32 |
Critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:50:30 |
Notice | US profile assignment change. US Chan ID: 41; Previous Profile: 10; New Profile: 12.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:46:46 |
Notice | CM-STATUS message sent. Event Type Code: 23; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:44:37 |
Notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:42:00 |
Notice | US profile assignment change. US Chan ID: 41; Previous Profile: 11; New Profile: 10.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:42:00 |
Notice | CM-STATUS message sent. Event Type Code: 5; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:41:22 |
Warning | Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:41:22 |
Critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:41:20 |
Notice | CM-STATUS message sent. Event Type Code: 2; Chan ID: 35; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:40:30 |
Notice | US profile assignment change. US Chan ID: 41; Previous Profile: 12; New Profile: 11.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:40:28 |
Notice | CM-STATUS message sent. Event Type Code: 5; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:40:12 |
Warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:40:11 |
Notice | CM-STATUS message sent. Event Type Code: 23; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:40:01 |
Warning | Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:40:00 |
Warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:40:00 |
Notice | CM-STATUS message sent. Event Type Code: 2; Chan ID: 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:38:09 |
Notice | CM-STATUS message sent. Event Type Code: 23; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:36:25 |
Notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:35:23 |
Notice | CM-STATUS message sent. Event Type Code: 5; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:33:48 |
Notice | CM-STATUS message sent. Event Type Code: 5; Chan ID: 42; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 13:29:54 |
Notice | CM-STATUS message sent. Event Type Code: 5; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
09/13/2024 11:02:24 |
Notice | CM-STATUS message sent. Event Type Code: 5; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
Accepted Solution
user_3a507a
Visitor
•
4 Messages
1 month ago
The speeds have been fixed by an internal ticket and several modem resets and restarts. The modem still indicates many OFDM errors, but that does not seem to impact speeds. I am now getting X2 speeds, so I am happy.
Now that it has been a month, everything still seems to be working fine.
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XfinityJohnG
Official Employee
•
1.2K Messages
2 months ago
Thank you for reaching out to us here @user_3a507a. I would be happy to look into any issue with your upload speeds from here for you. Could you send us a direct message with the full name and complet address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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