Regular Visitor
•
3 Messages
Upload Speed Decreased
Hi there,
Our internet plan is supposed to be 1200/200mbps. Our upload was previously stuck at the old 35mbps limit, so we had to submit an engineering ticket as described in this other post (https://forums.xfinity.com/conversations/your-home-network/superfast-plan-100200mbps-upload-speeds/638ad466ea8644103395026e) to get it increased to 200mbps. That worked fine for several months, but the upload speed has again dropped to 35mbps. Could you please assist with restoring the 200mbps upload speed via an engineering ticket again?
Thank you!
XfinityJoe
Official Employee
•
771 Messages
2 years ago
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